Frequently asked questions
 
1. How long is the warranty?
3 year with free 2 year warranty option. Register your warranty with Wilson & Gilkes and receive a free extra 24 months warranty.
2. How do I fix it to the wall?
Attach the specially designed “Docking Station” option to the most suitable wall. The Docking Station is then a permanent security latch for your Lock & Dock Trolley.
3. Why 3 latch points?
One latch point on a door can be a weak point for theft. Lock & Dock has three separate points that engage when the vault style trolley is secured.
4. Is the product produced in an environmentally friendly manner?
Yes, we are committed to;
  • Design, manufacture and procurement of environmentally-friendly and recyclable products
  • Evaluation and elimination of waste-creating activities
  • Replacement of hazardous substances with sustainable alternatives
  • Communicating these values to staff, suppliers and customers
5. Can the computers get too hot?
Ventilation is an integrated feature of all Lock & dock models. Heat is not retained in the trolley.
6. How do I go about charging all laptops at once?
Is there a way they can automatically charge a certain number at a time without overloading the power? Answer – Safety is the key feature of the Gilkon Lock & Dock. There are two options available. The ATC Eco system on the PCVault series is the recommended option. A simple plug in and one touch activation will start a pre-programmed controller to distribute power between banks of laptops and shutdown when the cycle is complete.
 
7. Where is the best place to keep it?
There are three factors to consider for the location of a Lock & Dock. A central point will allow users to easily access the laptops. Second consideration is somewhere that is secure in a building. Third consideration is to ensure that any OH&S issues have been taken into account.
8. Is there a difference in storing computers horizontally or vertically?
Horizontal storage is ideal as the computer is designed to lay flat. Horizontal storage should reduce stress on hinges and reduce damage due to repeated sliding along the edge of the computer.
9. Has there been any successful thefts with Lock & Dock?
Gilkon has no recorded thefts of laptop computer when stored in a correctly installed Lock & Dock  
10. Does Lock & Dock have any features that the competitors don’t?
The entire Lock&Dock range is designed and manufactured in Australia. Vault style trolleys ATC Eco or Soft Start System are unique to Lock&Dock. Heavy duty "Docking Stations" that secure a Lock&Dock trolley to a wall are very popular options.
11. Do you deliver and unpack?
Gilkon can offer a Gold Service delivery option. This is available in most parts of Australia. Gold Service can take the trolley to the room you nominate, unpack and take away all waste. Contact Wilson & Gilkes for a quote.
12. Can I have a different colour?
Yes, Lock & Dock is made in Australia by Wilson & Gilkes. Design and manufacture is done at the extensive production facility based in Sydney. Custom colours are possible. The price and delivery time will vary depending on the quantity required and colours. Customising Lock & Dock is more suited to quantities of 20 units or more.
13. What is the largest size laptop that will fit in Lock & Dock?
Lock and Dock trolley range can accommodate Laptops from the Ultra portables to 17".